IMPORTANT INFORMATION - Summer Storms
In the event of a flooded basement:
• Call the City of Toronto at 311 to report a blocked basement drain or sewer back-up, or for information or assistance with a blocked drain, 24 hours-a-day, seven days-a-week. During this extreme weather event residents should expect high call volumes. Calls will be answered by the first available agent.
• Call your insurance company as soon as possible to report property damage caused by flooding.
• Be mindful of your health and safety when cleaning up a flooded basement - do not stand in flood water, call a professional for assistance. More information about basement flooding is available on the City of Toronto’s website at http://www.toronto.ca/water.
How to report a power outage:
• Call Toronto Hydro-Electric System’s Lights Out number at 416-542-8000.
During an outage:
• Unplug or turn off all appliances to avoid possible damage when power resumes.
• Turn off water to the clothes washer and dishwasher if they are in use when the power goes out.
• Leave a light or radio on so you will know when power is restored.
• When power has been restored, check all fuses to ensure that none have been blown, before calling Toronto Hydro.
• Plug in only the most essential appliances first, and wait 10 to 15 minutes to give the electrical system time to stabilize before connecting everything else.
During a power failure, food kept in the refrigerator or freezer may become unsafe to eat. The following tips will help ensure food is stored safely in the event of a power outage:
• Keep your refrigerator door closed to maintain the temperature inside. Without power, the refrigerator section will keep foods cool for four to six hours - if the door is kept closed.
• Throw out perishable foods such as meat, fish, poultry, eggs and leftovers that have been at temperatures above 4°C for more than two hours.
• Keep your freezer door closed to maintain the temperature inside. Without power, an upright or chest freezer that is completely full will keep food frozen for about 48 hours - if the door is kept closed. A half-full freezer will keep food frozen for about 24 hours.
• Foods that have thawed in the freezer may be refrozen if they still contain ice crystals or are at 4°C or below - evaluate each item separately.
• Partial thawing and refreezing may reduce the quality of some food, but food will remain safe to eat.
For general City of Toronto assistance, call 311. In an emergency, call 911.